Support for Gemstone Rhapsody (formerly Gemstone Cascade) by Wycliffe Partners Limited.
For help, questions, or feedback:
[email protected]
Where is the menu? I only see one button.
On a fresh install the opening screen shows a single PLAY door. The rest of the menu appears once you have completed one run.
How do I restore purchases?
Open THE TICKET OFFICE from the main menu. RESTORE PURCHASES is a button at the foot of that screen, just above CLOSE. If you cannot see it, email us at the address above.
What are Notes and what do they buy?
Notes are the in-game currency you earn by playing, or buy in optional bundles at THE TICKET OFFICE. They are spent on boosters, continues and refills that help a run, and on pieces for The Collection. Nothing is ever required to buy; every Note can be earned by playing. The opera house is restored by clearing stages, and is never sold.
An ad didn't grant my reward. What do I do?
Rewarded ads need a network connection. If a reward didn't arrive, restart the app and try again; if it keeps happening, email us with your device model and iOS version.
How do I report an advert?
Open MY PROFILE from the main menu and choose "Report an advert" under LEGAL, or email us at the address above. Tell us what you saw and roughly when, and we will pass it to the advertising network.
How do I delete my data?
Open MY PROFILE from the main menu and choose "Delete my data" under SETTINGS. This erases all local progress permanently.
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